Quality assurance for every conversation
SuperCoach scores 100% of calls and chats — for human agents and AI agents alike — then autonomously closes the loop on every failure.
Trusted by contact centers and AI teams at
- Acme Financial
- Nova Insurance
- Apex BPO
- Meridian Health
- Clearwave Telecom
- Vertex Lending
One platform. Two frontiers.
Whether the conversation is handled by a trained human rep or a deployed AI agent, SuperCoach sees everything — and acts on it.
Human agent QA
with closed-loop coaching
Stop sampling 2% of calls and hoping. SuperCoach evaluates every interaction against outcomes-linked scorecards, then autonomously routes coaching, tracks improvement, and closes the loop — without a QA manager lifting a finger.
- 100% call and chat coverage — voice, email, live chat scored automatically
- Agentic coaching loop — detect pattern, draft plan, deliver to rep, track fix
- Outcome-linked scoring — tied to CSAT, FCR, conversion — not just script compliance
- QA manager oversight — review escalations, not every call
- Compliance audit trail — TCPA, FDCPA, FCA-ready logging
AI agent QA —
voicebot & chatbot
You deployed an AI agent. Now you're flying blind. SuperCoach monitors every bot call and chat for hallucinations, prompt drift, and compliance violations — then autonomously patches the prompt, tests the fix, and ships the update. No engineer required.
- Hallucination and intent-drift detection — flags deviation from your approved scripts
- Autonomous prompt remediation — detect issue → patch → regression test → deploy
- Synthetic call testing — run 500 edge-case calls before any prompt ships
- Cross-platform monitoring — Bland.ai, Retell, VAPI, ElevenLabs, custom stacks
- Regulator-ready audit log — every AI decision timestamped and explainable
Detect. Diagnose. Fix. Repeat.
The first QA platform that doesn't stop at the flag. SuperCoach closes the loop automatically — from signal to resolution.
Connect your calls & chats
One-line webhook or native integration with your telephony, bot platform, or CRM. Zero infrastructure required. Live in 15 minutes.
Every interaction scored
Our eval engine scores 100% of calls and chats against your custom rubric — outcome-linked, not just compliance-checklist. Results in seconds.
Root cause identified
AI pinpoints whether the issue is a human skill gap, a bot prompt failure, a process flaw, or a compliance risk — and ranks by impact.
Loop closed autonomously
For humans: coaching plan drafted and delivered. For AI agents: prompt patched, tested on synthetic calls, and shipped. You approve or override.
The case is in the data.
reduction in unreviewed interactions — from 97% blind to 0%
avg. across design partnersQA team output with same headcount — managers focus on exceptions
Apex BPO, 1,200-seat centercost per call scored — vs $2–4 for manual human review
50× cost reductionaverage time to resolve a failing AI agent prompt — down from weeks
AI agent QA productWorks with your entire stack.
Native connectors for every major voice, chat, and bot platform. Deploy once. QA everything.
The teams who couldn't go back.
"We went from manually scoring 1% of calls to SuperCoach scoring 100% of them. In the first month we caught 3 compliance issues that would have been a seven-figure regulatory fine."
"Our AI voicebot was hallucinating on 8% of collection calls. We didn't know until SuperCoach. It auto-patched the prompt, ran 500 test calls, and the problem was gone in 72 hours."
"My QA team of 4 was drowning reviewing 300 calls a week. Now they handle 6,000 — the same 4 people. SuperCoach handles the routine; my team focuses on the calls that actually need human judgment."
Transparent. Usage-based. No surprises.
Start with one prong. Expand to both. Pay per interaction scored.
per interaction · up to 50K/mo
- Human agent QA — voice & chat
- Custom scorecards — unlimited
- Coaching loop — manual review
- 3 integrations included
- Dashboard + analytics
per interaction · up to 500K/mo
- Human + AI agent QA — both prongs
- Agentic coaching loop — fully autonomous
- AI agent prompt remediation
- Synthetic call testing — 1K calls/mo
- All integrations included
- Compliance audit trail — SOC 2 ready
volume pricing · SLA · dedicated CSM
- Unlimited interactions
- Custom eval model fine-tuning
- On-prem / private cloud deploy
- Benchmark network access
- Dedicated solutions engineer
- TCPA / FCA / HIPAA compliance pack
Stop sampling. Start knowing.
Join 40+ contact centers and AI teams already running SuperCoach in production. Free 14-day trial. No credit card required.